Shipping & Returns Policy

We offer the following shipping options for online purchases:       

Pick-up in store:

Pick-up of your online purchase is available in one of our retail locations for free for any purchases even under $149. Shipments of items to be picked up in one of our stores may take ​up to 10 business days to arrive, depending on store availability. A confirmation e-mail will be sent to notify you that the items are ready for pick up. Do not go to the store until you receive this confirmation e-mail. When going to the store to pick up your items, please show the store a copy of your invoice,photo identification, and the credit card used for purchase. Any shipments to the store are free of charge.

Shipments to Canada:

All purchases $​149 and more (​​before tax) and shipped within Canada are free of charge. We will ship your item via Canada Post, UPS, FedEx, or Purolator. All purchases below $149 (​before tax) are subject to a flat rate $20 shipping charge. Shipping charges, if applicable, are non-refundable.

Delivery times may vary depending on location. Please allow approximately 5 to 10 business days for your item to arrive. Deliveries to remote regions may take an additional 3-5 days for your item to arrive. For security, orders over $500 will be forwarded to a designated post office or pick up location. If this occurs, you will receive an email with further pick-up instructions.

Once you receive your tracking number, you can track your orders using one of the below links:

Canada Post

UPS

FedEx

Purolator

Shipments to the U.S.:

All Purchases $199 and more (before tax) shipped within the USA (excluding AK and HI) are free of charge via Canada Post/USPS or FedEx. All purchases below $199 (​before tax) are subject to a flat rate $30 shipping charge. Shipments to AK or HI are subject to a $30CAD shipping charge. Shipping charges, if applicable, are non-refundable.

Please allow approximately 8 to 15 business days for your item to arrive. When your order is ready to be shipped, a shipment tracking number will be e-mailed to you. 

Shipments cannot be made to a post office (P.O.) box number.

**We've extended our return/exchange window. For website purchases made between Nov 12th and Dec 24th, you can initiate a return or exchange by January 5th 2025.

At Ann-Louise, we make every effort to ensure your expectations are met with your purchase. The following are online and in-store return and exchange information:

RETURNS FOR ONLINE PURCHASES

Return conditions:

• Refund or exchange on merchandise within 14 days of receiving your product accompanied by original receipt. Refunds will be issued in the original form of payment. 
• Items must be in original unworn condition. All sales are final on merchandise that has been altered or modified.
• We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
• Shipping charges, if applicable, are non-refundable.
• Ann-Louise offers free return shipping for all online purchases within Canada
• For orders shipped to the USA, customers are responsible for their return postage. We strongly suggest using a tracked service and sending the tracking number to info@annlouise.ca. Please follow the procedures below. 

In order to return an item purchased online, please see the following steps:

1. Send an e-mail to info@annlouise.ca
2. In your e-mail, please include your name, telephone number, invoice number, the item you are returning (include SKU number), and the reason you are returning the item.
3. A confirmation e-mail will be sent to you with return instructions.
4. Upon inspection of the returned item (see return conditions below), a refund will be issued using the same payment method as the original transaction.

RETURNS ON IN-STORE PURCHASES

If for any reason you are not satisfied with your product, you may return it for a full refund or exchange in its original, unworn condition subject to the following provisions:

• Refund or exchange on merchandise within 14 days of purchase accompanied by original receipt. Refunds will be issued in the original form of payment. 
• Items must be in original unworn condition. All sales are final on special orders, layaway purchases, custom makes, or any merchandise that has been altered or modified.
• We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
• Items returned with gift receipt will receive store credit.
• Shipping charges, if applicable, are non-refundable.