Privacy Policy


Welcome to the website, operated by Ann-Louise Jewellers.  We are committed to maintaining the confidentiality, security, and accuracy of your personal information.  We have created this Privacy Policy to show you our commitment to your privacy and security and to inform you about the collection, use, and disclosure of personal information provided on this website or in store.  We do not sell or rent your personal information to other businesses and we protect and enforce the confidentiality of this information. 

Please note that our website may contain links to other third party websites that are not controlled or operated by Ann-Louise Jewellers.  This Privacy Policy does not apply to such third party websites and Ann-Louise Jewellers is not responsible for the content of such third party websites or the privacy practices of such third parties.


By providing any personal information to this website or our stores, you hereby agree to all the terms and conditions of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.  You may refuse, amend, or withdraw your personal information by contacting us below.  By refusing or withdrawing your information, you acknowledge that we may not be able to provide you or continue to provide you with certain services or information.

Collection of Your Information

We may collect personal information in connection with your use or purchase of our products and services, including at our stores, or through your use of the services on our website, which may include the following activities:

  • Registering or filling in forms on this website.  This includes information you may provide when you request or sign up for additional information about products and services.
  • Completing a profile.
  • Purchasing any product or service from Ann-Louise Jewellers, whether at our stores or through this website.
  • Providing comments or feedback or making other submissions to Ann-Louise Jewellers.
  • Participating or responding to customer surveys regarding our products and services.
  • Participating in consumer contests and other promotions.
  • Using other features of this website that may require personal information in order to utilize the feature.

As a result of these actions, you may supply us with personal information, such as your name, date of birth, e-mail and postal addresses, telephone number(s), credit card information, personal preferences, and any other personal information that you choose to submit. 

Ann-Louise Jewellers may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to our website, the routes by which users access our website, and the use of any hyperlinks on our website.  Ann-Louise Jewellers may process and use this information for various purposes including, but not limited to, analysis of trends, patterns of use, and assessment of marketing initiatives.  This information is collected by certain tools such as the collection of your IP address or the use of cookies.

Use of Personal Information

In order to better serve you, we may use the information that we collect from you for the following purposes:

  • Communicate with you, by telephone, e-mail, mail or otherwise, about our products, services, surveys, promotions, special offers, and contests.
  • Process your order and answer questions about your order.
  • Send you products that you have ordered.
  • Maintain contact with you and provide you with ongoing personalized service to better respond to your needs and preferences.
  • Organize information related to loyalty and rewards points programs for which you may be entitled to in respect of your online and in store purchases.
  • Organize information related to purchase history and credit notes in order serve you efficiently.
  • Engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposition, or financing that impacts Ann-Louise Jewellers.
  • As permitted by, and to comply with, any legal or regulatory requirements or provisions.
  • For any other purpose to which you consent.


A cookie is a small computer file or piece of information that may be stores in your computer when you visit our website.  We may use cookies to improve your website’s functionality and in some cases, to provide you with a customized online experience.  No personal information is transmitted through cookies and they do not identify you personally.  Cookies are widely used and most web browsers are configured initially to accept cookies automatically.  You may change your internet browser configurations to prevent your computer from accepting cookies.  Please note, however, that if you disable cookies, you may not experience optimal performance of our website.

Disclosure of Your Information

We will not disclose your personal information to any non-affiliated third party without prior consent.  We may disclose your personal information to any of our subsidiaries or affiliates so that it may communicate with you and provide you with promotional materials and additional information about it products, services, promotions, and special offers that may be of interest to you.  In the event that we are part of a business transaction, including the purchase, sale, lease, merger, amalgamation, or another type of acquisition, disposition, or financing, we may transfer or disclose your personal information to another third party connected to the transaction.  We also reserve the right to disclose your personal information as required by law in response to legal and regulatory requests by parties who have a lawful right to access such information.

Protection of Your Information

We use physical, technological, and administrative procedures to protect the confidentiality of personal information collected and to safeguard personal information from loss, unauthorized access, modification, disclosure, and any other misuse.  However, internet and wireless transmissions are never completely private and may be read and/or intercepted by others.  Although we take reasonable precautions to protect your personal information, we do not take responsibility for any loss, unauthorized access, modification, disclosure, or any other misuse of your personal information.  In addition, internet and wireless transmissions are never completely private and may be read and/or intercepted by others.  Therefore, we cannot ensure the privacy of your information you transmit to us. 

Contacting Us

If you have any questions, comments, or concerns about our Privacy Policy, please contact us at the following: