Shipping Policy
***Due to adverse weather conditions including flooding, rockslides and mudslides in B.C, some online customers may experience delays with shipping. You can track your item and check the latest shipping status at canadapost.ca.
We offer the following shipping options for online purchases:
Pick-up in store:
Pick-up of your online purchase is available in one of our retail locations for free for any purchases even under $149. Shipments of items to be picked up in one of our stores may take up to 10 business days to arrive, depending on store availability. A confirmation e-mail will be sent to notify you that the items are ready for pick up. Do not go to the store until you receive this confirmation e-mail. When going to the store to pick up your items, please show the store a copy of your invoice and your photo identification. Any shipments to the store are free of charge.
Shipments to Canada:
All purchases $149 and more (before tax) and shipped within Canada are free of charge via Canada Post. All purchases below $149 (before tax) are subject to a flat rate $20 shipping charge.
Delivery times may vary depending on location. Please allow approximately 5 to 10 business days for your item to arrive. Deiveries to remote regions may take an additional 3-5 days for your item to arrive. For security, orders over $750 will be forwarded to a designated post office for pick up. If this occurs, you will receive an email and a “Delivery Notice Card” with further pick-up instructions.
When your order is ready to be shipped, a shipment tracking number will be e-mailed to you.
Shipments to the U.S.:
All Purchases $199 and more (before tax) shipped within the USA (excluding AK and HI) are free of charge via Canada Post/USPS or FedEx. All purchases below $199 (before tax) are subject to a flat rate $30 shipping charge. Shipments to AK or HI are subject to a $30CAD shipping charge.
Please allow approximately 8 to 15 business days for your item to arrive. When your order is ready to be shipped, a shipment tracking number will be e-mailed to you.
Shipments cannot be made to a post office (P.O.) box number.
At this time, we will not be able to ship Tissot watches to addresses outside of Canada.