Shipping Policy

Shipping Policy New

**To receive your order prior to December 24th, 2022, we recommend that you place your orders prior to December 11th, 2022. We have extended our return/exchange policy for the holiday season. Returns and Exchanges for purchases made between Nov 12th and Dec 24th are permitted until Monday January 8th, 2023

 

We offer the following shipping options for online purchases:       

Pick-up in store:

Pick-up of your online purchase is available in one of our retail locations for free for any purchases even under $149. Shipments of items to be picked up in one of our stores may take ​up to 10 business days to arrive, depending on store availability. A confirmation e-mail will be sent to notify you that the items are ready for pick up. Do not go to the store until you receive this confirmation e-mail. When going to the store to pick up your items, please show the store a copy of your invoice and your photo identification. Any shipments to the store are free of charge.

Shipments to Canada:

All purchases $​149 and more (​​before tax) and shipped within Canada are free of charge via Canada Post. All purchases below $149 (​before tax) are subject to a flat rate $20 shipping charge.

Delivery times may vary depending on location. Please allow approximately 5 to 10 business days for your item to arrive. Deliveries to remote regions may take an additional 3-5 days for your item to arrive. For security, orders over $750 will be forwarded to a designated post office for pick up. If this occurs, you will receive an email and a “Delivery Notice Card” with further pick-up instructions.

When your order is ready to be shipped, a shipment tracking number will be e-mailed to you.

You can track your shipment by visiting canadapost.ca

Shipments to the U.S.:

All Purchases $199 and more (before tax) shipped within the USA (excluding AK and HI) are free of charge via Canada Post/USPS or FedEx. All purchases below $199 (​before tax) are subject to a flat rate $30 shipping charge. Shipments to AK or HI are subject to a $30CAD shipping charge. 

Please allow approximately 8 to 15 business days for your item to arrive. When your order is ready to be shipped, a shipment tracking number will be e-mailed to you. 

Shipments cannot be made to a post office (P.O.) box number.