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Return and Exchange Policy (Online & In-Store)

At Ann-Louise, we make every effort to ensure your expectations are met with your purchase. The following are online and in-store return and exchange information:

 

RETURNS FOR ONLINE PURCHASES

 

In order to return an item purchased online, please see the following steps:

  1. Send an e-mail to website@annlouise.ca
  2. In your e-mail, please include your name, telephone number, invoice number, the item you are returning (include SKU number), and the reason you are returning the item.
  3. A confirmation e-mail will be sent to you with return instructions.
  4. Upon inspection of the returned item (see return conditions below), a refund will be issued using the same payment method as the original transaction.

Return in-store:
If you would like to return your online purchase to one of our store locations, please bring your item and original purchase confirmation to one of our stores. Once the item has been inspected and is considered to be in its original and unworn condition, a refund will be processed using the original form of payment (see return conditions below).

Return conditions:

  • Refund or exchange on merchandise within 14 days of receiving your product accompanied by original receipt. Refunds will be issued in the original form of payment. 
  • Items must be in original unworn condition. All sales are final on merchandise that has been altered or modified.
  • We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
  • Free shipping on returned items within Canada and the U.S. 

 

RETURNS ON IN-STORE PURCHASES

If for any reason you are not satisfied with your product, you may return it for a full refund or exchange in its original, unworn condition subject to the following provisions:

  • Refund or exchange on merchandise within 14 days of purchase accompanied by original receipt. Refunds will be issued in the original form of payment. 
  • Items must be in original unworn condition. All sales are final on special orders, layaway purchases, custom makes, or any merchandise that has been altered or modified.
  • We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
  • Items returned with gift receipt will receive store credit.
  • Shipping charges, if applicable, are non-refundable.