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Our Covid-19 response.

Return and Exchange Policy (Online & In-Store)

At Ann-Louise, we make every effort to ensure your expectations are met with your purchase. The following are online and in-store return and exchange information:

 

RETURNS FOR ONLINE PURCHASES

 Return conditions:

  • Refund or exchange on merchandise within 14 days of receiving your product accompanied by original receipt. Refunds will be issued in the original form of payment. 
  • Items must be in original unworn condition. All sales are final on merchandise that has been altered or modified.
  • We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
  • Shipping charges, if applicable, are non-refundable.
  • Ann-Louise offers free return shipping for all online purchases within Canada
  • For orders shipped to the USA, customers are responsible for their return postage. We strongly suggest using a tracked service and sending the tracking number to info@annlouise.ca. Please follow the procedures below. 

In order to return an item purchased online, please see the following steps:

  1. Send an e-mail to info@annlouise.ca
  2. In your e-mail, please include your name, telephone number, invoice number, the item you are returning (include SKU number), and the reason you are returning the item.
  3. A confirmation e-mail will be sent to you with return instructions.
  4. Upon inspection of the returned item (see return conditions below), a refund will be issued using the same payment method as the original transaction.

     

    RETURNS ON IN-STORE PURCHASES

    If for any reason you are not satisfied with your product, you may return it for a full refund or exchange in its original, unworn condition subject to the following provisions:

    • Refund or exchange on merchandise within 14 days of purchase accompanied by original receipt. Refunds will be issued in the original form of payment. 
    • Items must be in original unworn condition. All sales are final on special orders, layaway purchases, custom makes, or any merchandise that has been altered or modified.
    • We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
    • Items returned with gift receipt will receive store credit.
    • Shipping charges, if applicable, are non-refundable.