FREE SHIPPING on orders $149+ in Canada with free and easy returns


Extended Holiday Returns

Return and Exchange Policy (Online & In-Store)

***Due to adverse weather conditions including flooding, rockslides and mudslides in B.C, some online customers may experience delays with shipping. You can track your item and check the latest shipping status at canadapost.ca.

***We are pleased to announce that we have extended our return and exchange policy for the holiday season. For purchases made between Nov 12th to Dec 24th, 2021, returns and exchanges will be permitted until Jan 9th, 2022. Please see below for further details regarding our return and exchange policy.

At Ann-Louise, we make every effort to ensure your expectations are met with your purchase. The following are online and in-store return and exchange information:

 

RETURNS FOR ONLINE PURCHASES

 Return conditions:

  • Refund or exchange on merchandise within 14 days of receiving your product accompanied by original receipt. Refunds will be issued in the original form of payment. 
  • Items must be in original unworn condition. All sales are final on merchandise that has been altered or modified.
  • We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
  • Shipping charges, if applicable, are non-refundable.
  • Ann-Louise offers free return shipping for all online purchases within Canada
  • For orders shipped to the USA, customers are responsible for their return postage. We strongly suggest using a tracked service and sending the tracking number to info@annlouise.ca. Please follow the procedures below. 

In order to return an item purchased online, please see the following steps:

  1. Send an e-mail to info@annlouise.ca
  2. In your e-mail, please include your name, telephone number, invoice number, the item you are returning (include SKU number), and the reason you are returning the item.
  3. A confirmation e-mail will be sent to you with return instructions.
  4. Upon inspection of the returned item (see return conditions below), a refund will be issued using the same payment method as the original transaction.

     

    RETURNS ON IN-STORE PURCHASES

    If for any reason you are not satisfied with your product, you may return it for a full refund or exchange in its original, unworn condition subject to the following provisions:

    • Refund or exchange on merchandise within 14 days of purchase accompanied by original receipt. Refunds will be issued in the original form of payment. 
    • Items must be in original unworn condition. All sales are final on special orders, layaway purchases, custom makes, or any merchandise that has been altered or modified.
    • We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
    • Items returned with gift receipt will receive store credit.
    • Shipping charges, if applicable, are non-refundable.