RETURN POLICY
Return Policy
At Ann-Louise, we make every effort to ensure your expectations are met with your purchase. The following are online and in-store return and exchange information:
RETURNS FOR ONLINE PURCHASES
Return conditions:
- Refund or exchange on merchandise within 14 days of receiving your product accompanied by original receipt. Refunds will be issued in the original form of payment.
- Items must be in original unworn condition. All sales are final on merchandise that has been altered or modified.
- We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
- Shipping charges, if applicable, are non-refundable.
- Ann-Louise offers free return shipping for all online purchases within Canada
- For orders shipped to the USA, customers are responsible for their return postage. We strongly suggest using a tracked service and sending the tracking number to info@annlouise.ca. Please follow the procedures below.
In order to return an item purchased online, please see the following steps:
- Send an e-mail to info@annlouise.ca
- In your e-mail, please include your name, telephone number, invoice number, the item you are returning (include SKU number), and the reason you are returning the item.
- A confirmation e-mail will be sent to you with return instructions.
- Upon inspection of the returned item (see return conditions below), a refund will be issued using the same payment method as the original transaction.
RETURNS ON IN-STORE PURCHASES
If for any reason you are not satisfied with your product, you may return it for a full refund or exchange in its original, unworn condition subject to the following provisions:
- Refund or exchange on merchandise within 14 days of purchase accompanied by original receipt. Refunds will be issued in the original form of payment.
- Items must be in original unworn condition. All sales are final on special orders, layaway purchases, custom makes, or any merchandise that has been altered or modified.
- We reserve the right to inspect the returned product by our corporate office before a refund is authorized.
- Items returned with gift receipt will receive store credit.
- Shipping charges, if applicable, are non-refundable.