FREE SHIPPING on orders $199 or more within Canada. Pick-up in store available at checkout. Free and easy returns.

annlouise-shipping-policy

SHIPPING POLICY

We offer the following shipping options for online purchases:

Pick-up in store:

Pick-up of your online purchase is available in one of our retail locations for free for any purchases even under $199. The pick-up in store option appears in the 2nd tab of the checkout process 'Shipment Options'. Shipments of items to be picked up in one of our stores may take ​up to 6 business days to arrive, depending on store availability. A confirmation e-mail will be sent to notify you that the items are ready for pick up. Do not go to the store until you receive this confirmation e-mail. When going to the store to pick up your items, please show the store a copy of your invoice and your photo identification. Any shipments to the store are free of charge.

Shipments to Canada:

All purchases $​199 and up (​​before tax) and shipped within Canada are free of charge. All purchases below $199 (​before tax) are subject to a flat rate $20 shipping charge. Please allow approximately 5 to 10 business days for your item to be shipped. All shipments are made through Federal Express. Shipments cannot be made to a post office (P.O.) box number. When your order is ready to be shipped, a shipment tracking number will be e-mailed to you.

Shipments to the U.S.:

All purchases shipped to the U.S. are subject to a flat rate $30 shipping charge. Please allow approximately 8 to 10 business days for your item to be shipped. All shipments are made through Federal Express. Shipments cannot be made to a post office (P.O.) box number. When your order is ready to be shipped, a shipment tracking number will be e-mailed to you.

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