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We offer the following shipping options for online purchases:
Pick-up of your online purchase is available in one of our retail locations for free for any purchases even under $149. Shipments of items to be picked up in one of our stores may take up to 10 business days to arrive, depending on store availability. A confirmation e-mail will be sent to notify you that the items are ready for pick up. Do not go to the store until you receive this confirmation e-mail. When going to the store to pick up your items, please show the store a copy of your invoice and your photo identification. Any shipments to the store are free of charge.
All purchases $149 and more (before tax) and shipped within Canada are free of charge via Canada Post. All purchases below $149 (before tax) are subject to a flat rate $20 shipping charge. Shipping charges, if applicable, are non-refundable.
Delivery times may vary depending on location. Please allow approximately 5 to 10 business days for your item to arrive. Deiveries to remote regions may take an additional 3-5 days for your item to arrive. For security, orders over $750 will be forwarded to a designated post office for pick up. If this occurs, you will receive an email and a “Delivery Notice Card” with further pick-up instructions.
When your order is ready to be shipped, a shipment tracking number will be e-mailed to you.
You can track your shipment by visiting canadapost.ca
All Purchases $199 and more (before tax) shipped within the USA (excluding AK and HI) are free of charge via Canada Post/USPS or FedEx. All purchases below $199 (before tax) are subject to a flat rate $30 shipping charge. Shipments to AK or HI are subject to a $30CAD shipping charge. Shipping charges, if applicable, are non-refundable.
Please allow approximately 8 to 15 business days for your item to arrive. When your order is ready to be shipped, a shipment tracking number will be e-mailed to you.
Shipments cannot be made to a post office (P.O.) box number.
At Ann-Louise, we make every effort to ensure your expectations are met with your purchase. The following are conditions for online and in-store return and exchange:
In order to return an item purchased online, please see the following steps:
If for any reason you are not satisfied with your product, you may return it for a full refund or exchange in its original, unworn condition subject to the following provisions: