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RETURN AND EXCHANGE POLICY (ONLINE & IN-STORE)

At Ann-Louise, we make every effort to ensure your expectations are met with your purchase. Within 14 days of purchase, items may be returned for a full refund or exchange. The following are online and in-store return and exchange information:

RETURNS FOR ONLINE PURCHASES

Return by Federal Express:

In order to return an item purchased online, please see the following steps:

  1. Send an e-mail to website@annlouise.ca
  2. In your e-mail, please include your name, telephone number, invoice number, the item you are returning (include SKU number), and the reason you are returning the item.
  3. A confirmation e-mail would be sent to you with an attached FedEx waybill.
  4. Go to your nearest Fed​Ex office, package the merchandise in an appropriately sized Fed​Ex box, and attach the waybill to the outside of the box. If there is no nearby Fed​Ex office, use any appropriately sized box, attach the waybill to the outside of the box, and call Fed​Ex at 1-800-463-3339 to schedule for a pickup.
  5. Give the packaged box to the Fed​Ex representative for shipment.
  6. Upon inspection of the returned item (see return conditions below), a refund will be issued using the same credit card as the original transaction.

Return in-store:

Please initiate your return by contacting website@annlouise.ca and referencing your name, telephone number, invoice number, the item you are returning (SKU number), and the reason you are returning the item. Then proceed to one of our store locations and bring your original purchase confirmation along with the item you are returning in its original packaging. A refund will be initiated once the item has been inspected by our head office (see return conditions below).


Return conditions:

  • Refund or exchange on merchandise within 14 days of receiving your product accompanied by original receipt. Refunds will be issued in the original form of payment.
  • Items must be in original unworn condition. All sales are final on merchandise that has been altered or modified.
  • We reserve the right to have major stones inspected by our corporate office before a refund is authorized.
  • Free shipping on returned items within Canada and the U.S. 

RETURNS ON IN-STORE PURCHASES

If for any reason you are not satisfied with your product, you may return it for a full refund or exchange in its original, unworn condition subject to the following provisions:

  • Refund or exchange on merchandise within 14 days of purchase accompanied by original receipt. Refunds will be issued in the original form of payment.
  • Items must be in original unworn condition. All sales are final on special orders, layaway purchases, custom makes, clearance items, or any merchandise that has been altered or modified.
  • We reserve the right to have major stones inspected by our corporate office before a refund is authorized.
  • Items returned with gift receipt will receive store credit.
  • Shipping charges, if applicable, are non-refundable.

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