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Customer Service

Our Services

In addition to our quality selection of jewelry and watches we offer at our jewelry stores, we also offer the following services:

Custom Design

Designing the perfect jewelry can be an intimidating task. Let us help you create a piece that is as individual as yourself.  We have the years of experience creating unique custom engagement rings, wedding bands, and anniversary pieces to suit a style all your own.

Complimentary Cleaning and Inspection

Stop by at any of our 16 Ann-Louise jewelry store locations throughout BC and Alberta. We’ll inspect your jewelry for suggested maintenance and repairs and offer cleaning at no extra charge.  

Jewelry Repairs

Bring us your damaged jewelry and we’ll bring them back to life. We also offer ring sizings, chain shortenings and other jewelry repairs. For rings purchased over $300 in value, we offer the first sizing, within one size up or down, free of charge. (A surcharge will apply for each size after the first size).

Watch Repairs and Maintenance

We carry brand name watches Bulova and Citizen as well as Swiss watches Gucci, Longines, Tag Heuer, Tissot, and Rado.  We will repair and perform regular maintenance to your watches to keep them ticking.   Come look for us at one of our 16 jewelry stores in BC and Alberta.

Independent Jewelry Appraisals

The most important reason to have appraisals is for insurance purposes.  Precious metals, diamonds and gemstones can fluctuate greatly over time and should be done for your larger pieces every 2-3 years.  With a recent jewelry appraisal, you can ensure you obtain adequate insurance coverage from your insurance company for your jewelry as well as know the quality of the pieces. We offer monthly independent appraisal clinics at select retail stores.  

Insurance Claims

We collaborate with many of the insurance companies for quotations and replacement of your lost, stolen, or damaged jewelry and watches.  We have experience working directly with the adjusters from the largest insurance companies to help you navigate the jewelry claims process easily and quickly.  We are the preferred jewelry vendor for companies such as CNS, Intact, Wawanesa and more. 

Go to our Jewelry Insurance Claims page for more information or email insurance@annlouise.ca

Diamond Upgrade Policy

With the purchase of a diamond solitaire ring, pendant, or earrings, you’ll be able to upgrade your piece within the lifetime of the diamond to another that is at least double the carat weight or double the original purchase price. Simply provide original documentation and proof of purchase

Points Rewards Program

Purchase a regular priced item from one of our stores and save on future purchases with our Points Rewards program. Points are calculated on a dollar for dollar basis. For every dollar spent, you receive one point and each point is worth 3.33% off your next purchase. For example, a $100 purchase earns you 100 points. If you redeem these 100 points on your next purchase, you can save $3.33 (100 points x 3.33% = $3.33). It’s great to save money!

Jewelry & Watch Warranties

All of our jewelry products come with a 1 year manufacturer’s warranty against any defects that occur under normal wear and tear. Goods that have been misused or tampered with will not be covered under our guarantee. Upon inspection by one of our experienced goldsmiths, if a manufacturing defect is confirmed, we will gladly repair the item at no charge or we will replace the item. Otherwise, an estimate for repairs will be given. Warranties on watches are dependent on each manufacturer’s terms and conditions.

RINGS

NECKLACES

EARRINGS

BRACELETS

BRANDS

WATCHES